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Cement Customer Value Center

Call 1-800-331-0022

For cement customers, our Customer Value Center provides one-stop phone access to place and track orders or check account status. Currently, the CVC is accessible by calling 1-800-331-0022 or via email at

Through the CVC, you can:

Manage Cement Orders

  • Place orders, manage load deliveries
  • Handle product inventory, transfers, and returns
  • Liaison to sales, plant and terminal operations on regional supply, quality and customer issues
  • Request samples, mill test reports, certifications, SDS.
  • Process diversions, credits and rebills, preloads

Manage Freight

  • Update rates, routes, fuel surcharges and carrier setup
  • Address carrier payment, billing issues
  • Correct routing and billing errors

Manage Your Account

  • Set up a new account, credit and address book
  • Inquire about account resolution, IUIs, credits and cash applications
  • Request for invoices and account statements
  • Manage tax exemptions